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Service delivery in one-stop government portals : observations based on a market research study in Queensland

Peters, Christoph; Kohlborn, Thomas; Korthaus, Axel; … - 2011

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are presented and delivered to citizens. In order to...

Persistent link: https://www.econbiz.de/10009437804

Online service delivery models : an international comparison in the public sector

Kohlborn, Thomas; Weiss, Simon; Poeppelbuss, Jens; … - 2010

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online...

Persistent link: https://www.econbiz.de/10009438178

ANTECEDENTS OF INFORMATION SYSTEMS BACKSOURCING

Veltri, Natalia - 2007

This dissertation examines backsourcing of corporate IS activities, and why IS outsourcing clients decide to backsource … methodology. Six outsourcing contracts within three client companies are analyzed. The evidence is collected using semi … indicate that service quality of the outsourcing arrangement, cost benefit of backsourcing, change in the role of IS, loss of …

Persistent link: https://www.econbiz.de/10009431081

Application service provision: origins and development

Tebboune, Sofiane - 2003

For many years, IS outsourcing has been an important strategy researched by many academics and practitioners. The … emergence of the application service provision (ASP) model has given a new dimension to outsourcing, but, at the same time …, drawing much confusion as to whether it is a new model or just reshaped traditional outsourcing. The aim of this paper is to …

Persistent link: https://www.econbiz.de/10009455151

A Decision-Theoretic Approach to Data Mining

Elovici, Yuval; Braha, Dan - 2003

In this paper, we develop a decision-theoretic frameworkfor evaluating data mining systems, which employ classification methods, in terms of their utility in decision-making. The decision-theoretic model provides an economic perspective on the value of â extracted knowledge,â in terms of its...

Persistent link: https://www.econbiz.de/10009431139

Computer-based tools for decision support at the Hanford Site

Doctor, P.G.; Mahaffey, J.A.; Cowley, P.J.; Freshley, M.D. - 2008

To help integrate activities in the environmental restoration and waste management mission of the Hanford Site, the Hanford Integrated Planning Project (HIPP) was established and funded by the US Department of Energy. The project is divided into three key program elements, the first focusing on...

Persistent link: https://www.econbiz.de/10009435466

Using the National Information Infrastructure for social science, education, and informed decision making

Tonn, B.E. - 2008

The United States has aggressively embarked on the challenging task of building a National Information Infrastructure (NII). This infrastructure will have many levels, extending from the building block capital stock that composes the telecommunications system to the multitude of higher tier...

Persistent link: https://www.econbiz.de/10009435490

Research and development of methods and tools for achieving and maintaining consensus processes in the face of change within and among government oversight agencies: Volume 1

2008

This progress report summarizes our research activities under our consensus grant. In year four of the grant, we continued to capitalize on and benefit from historical events which drove our early emphasis on group process studies. Following our work on various procedures for bringing together...

Persistent link: https://www.econbiz.de/10009435829

Computer-based tools for decision support at the Hanford Site

Doctor, P.G.; Mahaffey, J.A.; Cowley, P.J.; Freshley, M.D. - 2008

Persistent link: https://www.econbiz.de/10009435859

Integrated system dynamics toolbox for water resources planning.

Reno, Marissa Devan; Passell, Howard David; Malczynski, … - 2008

Public mediated resource planning is quickly becoming the norm rather than the exception. Unfortunately, supporting tools are lacking that interactively engage the public in the decision-making process and integrate over the myriad values that influence water policy. In the pages of this report...

Persistent link: https://www.econbiz.de/10009436117