Services industries are diverse, and range from the full service-only dimension through to services that support a product. In almost all cases the service involves capturing, or engaging with, the customer. A Service Value Networks (SVNs) approach offers a new way to engage with the customer....

[Abstract]: Intellectual capital (IC) represents the collective knowledge that is embedded in the personnel, organisational routines and network relationships of an organisation. IC is therefore applicable to any organisation regardless of whether it is profit oriented or not in the knowledge...