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Supporting knowledge transfer in web-based managed IT support

Cooper, Vanessa A.; Lichtenstein, Sharman - 2010

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Persistent link: https://www.econbiz.de/10009483872

Enablers and impediments to IT adoption in business relationships: Evidence from Australia and Finland

Cripps, Helen; Salo, Jari; Standing, Craig - 2009

solutions in the context of business relationships by drawing on case studies conducted in both Australia and Finland in the … manufacturing industry in Finland and in the marine defence (shipbuilding) industry in Australia. Findings – The findings indicate … the most significant impediments to IT adoption in heavy manufacturing in Australia and Finland. Research limitations …

Persistent link: https://www.econbiz.de/10009440777

Innovative Networks and Capability Building in the Australian High-Technology SMEs

Mohannak, Kavoos - 2007

Abstract: Purpose ? Studies of capability building and organisational learning through networked arrangements have been growing in recent years. In high-technology industries, in particular, small and medium-sized enterprises overcome problems of resource and information limitations by becoming...

Persistent link: https://www.econbiz.de/10009483353

Facilitating unlearning during implementation of new technology

Becker, Karen L. - 2010

Purpose ? One of the critical issues for change management, particularly in relation to the implementation of new technologies, is the existence of prior knowledge and established mental models which may hinder change efforts. Understanding unlearning and how it might assist during...

Persistent link: https://www.econbiz.de/10009483390

Experiences of Australian construction companies with environmental management system implementation

Zutshi, Ambika - 2007

The release of ISO 14001 in 1996, the international standard for environment, has resulted in an increased significance and acceptance of Environmental Management System (EMS) across various industrial sectors, the construction industry being one of them. There is increasing interest amongst...

Persistent link: https://www.econbiz.de/10009483902

On measuring wealth: A case study on the state of Queensland

Asafu-Adjaye, J.; Brown, R. P.; Straton, A. - 2005

In order for policy makers to plan effectively for sustainable development, there is a need for measures of welfare that consider changes in the natural capital stock. Current measures based on conventional national accounting are flawed because they are based solely on flow measures and do not...

Persistent link: https://www.econbiz.de/10009447970

Supporting knowledge transfer in web-based managed IT support

Cooper, V; Lichtenstein, S - 2010

The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach : The paper features an interpretive case study of a...

Persistent link: https://www.econbiz.de/10009481542

Evaluating eReverse auctions (EeRA): a case research note

Hackney, Ray A.; Loesch, Andrea; Irani, Zahir; Ghoneim, … - 2007

Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Transforming Government: People, Process and Policy, published by and copyright Emerald Group Publishing Ltd.

Persistent link: https://www.econbiz.de/10009455132

Digital/web-based technologies and purchasing and supply management: A UK Study

Gallear, D N; Ghobadian, A; O’Regan, N - 2008

The digital revolution on the web/internet is believed to be having a major impact on the performance of firms’ purchasing and supply functions. Beyond anecdotal evidence however, little is known about the actual level of utilisation of web-based interaction technologies in purchasing and...

Persistent link: https://www.econbiz.de/10009465486

IT-enhanced communication protocols for building project management

Ahuja, Vanita; Yang, Jay; Shankar, Ravi - 2010

Purpose ? Building project management requires real time flow of information between all the project team members or the supply chain members. In the present scenario, when project participants are geographically separated, adoption of Information Communication Technology (ICT) enables such...

Persistent link: https://www.econbiz.de/10009483560