Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest...

In order to improve the security of customer data, the credit card companies have come together to create a security standard, called Payment Card Industry Data Security Standard (PCI DSS), which involve mandatory requirements for merchants that accept credit card transactions. All restaurants...

Payment card transactions have become an essential part of hotels operations. The purpose of this study is to explore the procedure, approximate the cost, and describe the real-life hotel experience of becoming PCI-compliant in order to provide guidelines and approximate expenses for recently...