Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the … importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank … personal selling of services and their role and importance in the marketing of the bank's financial services. The results were …

training and trainers. Design/methodology/approach: The research project was undertaken for Service Skills Australia, the … Australian Industry Skills Council that oversees formal training for a range of service industries in Australia. The paper … showed similar issues and suggested some possible ways forward for Australia. Originality/value: The paper provides three …

, suggesting that in the banking industry the boundaries between the product and service becomes blurred. The second and third …

This study investigates the state, development and drivers of banking market integration in the member countries of the …

services for the reason that the banking industry has the longest development history in SSTs. The research was conducted using …This study aims to explore the impact of self-service technologies (SSTs) on the behaviour of Chinese banking customers … and a low technology readiness index (TRI) and (2) To understand the types of perceived risks within the banking industry …

sector, whereas banking sector development is found to be important forservice sector output. …

a sustainable supply chain. A case study was undertaken of the Westpac Banking Corporation – one of the world's most …

traditional and alternative measures to assess the importance of Australia as an International Managed Financial Services Centre …, efficiency, and legal standing. Australia?s financial sector(gross value added) relative to the overall economy is very similar … and the exports of financial services. Due to data limitations, these measures are compared on a country rather than on a …

an introduction to the establishment of the financial planning industry in Australia. In particular it focuses on the way …