Although the organic food industry has experienced tremendous growth in recent years, its growth has been limited to a few product categories. Organic seafood is a potential new area for growth which grocery retailers can take advantage of to meet consumer demands. However, problems may arise...

The main purpose of the present study was to examine store attributes as a signal for the process of building a customer-retailer relationship in the context of department store operation. DeWulf et al.'s Model of Retailer-Customer Exchange Relationship, social exchange theory, and signalling...

The purpose of the current study was to determine the role of customization on perceived value, customer satisfaction and loyalty. Bagozzi's Appraisal-Emotional Response-Coping Framework provided the theoretical support for the study. The objectives of the current study were to explore: (1) the...