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Training commitment and performance in manufacturing SMEs: incidence, intensity and approaches
Jayawarna, Dilani; Macpherson, Allan; Wilson, Alison - 2007
on performance. Unlike previous published studies that concentrate on formal training, this empirical analysis includes … both formal and informal training. Performance is measured in terms of turnover, employee growth, and survival. It also … includes consideration of the firm's context on both training approach and performance.Design/methodology/approach – Survey …
Persistent link: https://www.econbiz.de/10009455141
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Employer perceptions of skills deficiencies in the UK labour market: a subregional analysis
Watson, Duncan; Johnson, Steve; Webb, Robert - 2006
Past research on labour-market skills shortages indicates that employers report skills shortages or hard-to-fill vacancies for a variety of different reasons. Nevertheless, there is some consensus that skills-shortages analysis needs to examine such shortages within the context of the local...
Persistent link: https://www.econbiz.de/10009435346
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Supplier management in German manufacturing companies - An empiricalinvestigation
Szwejczewski, Marek; Goffin, Keith; Lemke, Fred; … - 2001
A key issue for manufacturers is supplier management, i.e. organising theoptimal flow of high quality, value-for-money materials or components fromappropriate innovative suppliers. Many companies now recognise the central rolethat supplier management plays in achieving long-term competitive...
Persistent link: https://www.econbiz.de/10009462979
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Towards a Successful CRM Implementation in Banks: An Integrated Model.
Eid, Riyad - 2007
In recent years, customer relationship management (CRM) has been the favoured theme for numerous studies and reports. Yet, there is a lack of systematic empirical evidence regarding the critical success factors (CSFs) for the CRM implementation, the activities that are affected by the use of the...
Persistent link: https://www.econbiz.de/10009458976
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Service innovation framework
Timmerman, John - 2010
responsible for facilitating the innovation process. However, these design teams might not benefit from a systematic training and … model that will serve as a common framework for both training and facilitating the innovation process. Both qualitative and …
Persistent link: https://www.econbiz.de/10009459232
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QS-1000 vs. comment cards: A Study of measurement effectiveness
Baker, Jennifer - 1997
This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...
Persistent link: https://www.econbiz.de/10009459258
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Naujų paslaugų įdiegimo modelio tobulinimas
Bivainis, Juozastestas; Drejeris, Rolandas - 2006
Straipsnyje pristatoma originali naujų paslaugų įdiegimo modelio modifikacija. Modelį sudaro šeši funkciniai komponentai: naujų paslaugų diegimo tikslingumo nustatymas, naujos paslaugos sumanymas, analizė, projektavimas, komercializavimas ir įdiegimo vertinimas. Argumentuota kiekvieno...
Persistent link: https://www.econbiz.de/10009478848
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Keeping talents for advancing service firms in Asia
Zheng, S - 2009
, various skill training and development programs are seen to be significantly associated with capacity to deliver quality …
Persistent link: https://www.econbiz.de/10009481712
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Innovation in logistic services and the new business model : a conceptual framework
Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2003
, and communication in the new millennium have compelled firms to consider the potential of the so-called new ?resources … ?resources? and, using industry examples, examines the application of these resources to logistics firms as they assume an …
Persistent link: https://www.econbiz.de/10009481967
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Innovation in logistic services and the new business model : a conceptual framework
Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2002
, and communication in the new millennium have compelled firms to consider the potential of the so-called new ?resources … ?resources? and, using industry examples, examines the application of these resources to logistics firms as they assume an …
Persistent link: https://www.econbiz.de/10009481968