Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2017 - Seventh edition
"Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future … marketing, Big Data, and data analytics as a service. View Table of Contents and Features below for more information"-- …Machine generated contents note: <strong>Part 1: Foundations for Services Marketing</strong> Chapter 1: Introduction to …