//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Action research for enterprise...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
10
Konsumentenverhalten
10
Dienstleistungsqualität
9
Service quality
9
Australia
7
Australien
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungssektor
5
Service industry
5
Customer service
4
Kundenservice
4
Social Web
4
Social web
4
Beziehungsmarketing
3
Brand management
3
Markenführung
3
Relationship marketing
3
Salespeople
3
Verkaufspersonal
3
Advertising effects
2
Arbeitszufriedenheit
2
Artificial intelligence
2
Asia
2
Asien
2
Brand
2
Brand image
2
Business network
2
China
2
Co-creation
2
Customer integration
2
Dienstleistung
2
Dienstleistungsberufe
2
Einzelhandel
2
Evolutionary economics
2
Evolutionsökonomik
2
Gesundheitsversorgung
2
Health care
2
Innovation diffusion
2
Innovationsdiffusion
2
more ...
less ...
Online availability
All
Undetermined
15
Free
1
Type of publication
All
Article
37
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Aufsatz im Buch
7
Book section
7
Reprint
2
Language
All
English
38
Author
All
Hill, Sally Rao
27
Perry, Chad
13
Troshani, Indrit
6
Conduit, Jodie
5
Lu, Vinh Nhat
5
Nguyen, Long Thang Van
3
Humborstad, Sut I. Wong
2
Keh, Hean Tat
2
Li, Xuan
2
Noor, Nurhafihz
2
Ren, Run
2
Sharma, Shikha
2
Tombs, Alastair
2
Wilkie, Dean C. H.
2
Bin Mohamad, Samsukri Glanville
1
Buttery, Ernest Alan
1
Chan, Rebecca
1
Chen, Yaqi
1
Clarke, Marilyn Alexandra
1
Foong, Darren N. G. Sau
1
Freeman, Susan Kathleen
1
Gow, Jeff
1
Gummesson, Evert
1
Hastings, Kathleen
1
Hoffmann, Arvid O. I.
1
Humborstad, Bjarte
1
Hume, Margee
1
Hung Trong Hoang
1
Imrie, Brian C.
1
Kao, Karen C.
1
Li, Binglian
1
McClymont, Hoda
1
Mirzaei, Abas
1
O'Leary, Chris
1
Paphitis, Katherine
1
Qesja, Bora
1
Silva, Ruhani Angana
1
Stokes, Robyn
1
Sweeney, Arthur
1
Tombs, Alastair G.
1
more ...
less ...
Published in...
All
Applying qualitative methods to marketing management research
3
European journal of marketing
3
Australasian marketing journal
2
Innovative methodologies in enterprise research
2
The international journal of human resource management
2
Advances in electronic marketing
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Chinese management studies : CMS
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
European journal of marketing : EJM
1
Fundamentals of marketing research ; Vol. 2
1
International journal of bank marketing
1
International journal of business environment : IJBE
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International marketing ; Vol. 3
1
Journal of Asia Pacific business
1
Journal of business research : JBR
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
1
Qualitative marketing research : approaches, techniques and analysis
1
Qualitative research in financial markets
1
The journal of services marketing
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
37
OLC EcoSci
31
RePEc
5
BASE
1
Showing
1
-
10
of
38
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of Internet use on interfirm relationships in Australian service industries
Hill, Sally Rao
;
Perry, Chad
- In:
Applying qualitative methods to marketing management …
,
(pp. 87-104)
.
2004
Persistent link: https://www.econbiz.de/10001922777
Saved in:
2
Convergent interviewing : a starting methodology for enterprise research programs
Hill, Sally Rao
;
Perry, Chad
- In:
Innovative methodologies in enterprise research
,
(pp. 86-100)
.
2007
Persistent link: https://www.econbiz.de/10003444922
Saved in:
3
Survival of the greenest : how evolutionary motives affect sustainability campaign message persuasiveness
Wilkie, Dean C. H.
;
Hill, Sally Rao
;
Silva, Ruhani Angana
; …
- In:
European journal of marketing
58
(
2024
)
12
,
pp. 2705-2731
Persistent link: https://www.econbiz.de/10015198444
Saved in:
4
Towards theory development for emergent e-business innovations : using convergent interviewing to explore the adoption of XBRL in Australia
Troshani, Indrit
;
Hill, Sally Rao
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 205-222)
.
2009
Persistent link: https://www.econbiz.de/10003950315
Saved in:
5
The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
;
Tombs, Alastair
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 649-666
Persistent link: https://www.econbiz.de/10009407380
Saved in:
6
The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat
;
Ren, Run
;
Hill, Sally Rao
;
Li, Xuan
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
Saved in:
7
Promoting employee wellbeing and quality service outcomes : the role of HRM practices
Clarke, Marilyn Alexandra
;
Hill, Sally Rao
- In:
Journal of management & organization : journal of …
18
(
2012
)
5
,
pp. 702-713
Persistent link: https://www.econbiz.de/10009674822
Saved in:
8
Organisational capabilities for customer participation in health care service innovation
Sharma, Shikha
;
Conduit, Jodie
;
Hill, Sally Rao
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 179-188
Persistent link: https://www.econbiz.de/10010427972
Saved in:
9
Regulating mobile services : an institution-based view
Troshani, Indrit
;
Hill, Sally Rao
- In:
International journal of e-business research : an …
7
(
2011
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10008935805
Saved in:
10
Can consumers be racist? : an investigation of the effect of consumer racism on product purchase
Hill, Sally Rao
;
Paphitis, Katherine
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10008905961
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->