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High tech versus high touch : the role of human intermediation in information-intensive services
Apte, Uday M.
- In:
Managing consumer services : factory or theater?
,
(pp. 33-43)
.
2014
Persistent link: https://www.econbiz.de/10010478157
Saved in:
2
Global outsourcing of information processing services
Apte, Uday M.
;
Mason, Richard O.
- In:
The service productivity and quality challenge
,
(pp. 169-202)
.
1995
Persistent link: https://www.econbiz.de/10001596498
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3
Improving claims operations : a model-based approach
Apte, Uday M.
;
Cavaliere, Richard A.
;
Hegde, G. G.
- In:
The service productivity and quality challenge
,
(pp. 281-310)
.
1995
Persistent link: https://www.econbiz.de/10001596540
Saved in:
4
Information, uncertainty, and regulation : with assistance from Uday M. Apte
Bartlett, Randall K.
- In:
Attacking regulatory problems : an agenda for research …
,
(pp. 19-37)
.
1981
Persistent link: https://www.econbiz.de/10001872891
Saved in:
5
Cost and cycle time reduction in the service industry : a field study of insurance claims operation
Apte, Uday M.
;
Hegde, G. G.
- In:
International journal of decision sciences, risk and …
2
(
2010
)
1/2
,
pp. 24-35
Persistent link: https://www.econbiz.de/10008663985
Saved in:
6
Optimization of bank check sorting and clearing operation
Apte, Uday M.
;
Ahn, Seongje
;
Guignard-Spielberg, Monique
- In:
Technology operation management : TOM ; official …
2
(
2011
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10010243259
Saved in:
7
The US information economy : value, employment, industry structure, and trade
Apte, Uday M.
;
Karmarkar, Uday S.
;
Nath, Hiranya K.
-
2012
Persistent link: https://www.econbiz.de/10009757585
Saved in:
8
Analysis and improvement of information-intensive services : evidence from insurance claims handling operations
Apte, Uday M.
;
Cavaliere, Richard A.
;
Kulkarni, Shailesh S.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 665-678
Persistent link: https://www.econbiz.de/10008796726
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9
The use of latent semantic analysis in operations management research
Kulkarni, Shailesh S.
;
Apte, Uday M.
;
Evangelopoulos, …
- In:
Decision sciences : DS
45
(
2014
)
5
,
pp. 971-994
Persistent link: https://www.econbiz.de/10010465140
Saved in:
10
Size, structure and growth of the US information economy
Apte, Uday M.
;
Nath, Hiranya K.
- In:
Managing in the information economy : current research …
,
(pp. 1-28)
.
2007
Persistent link: https://www.econbiz.de/10003485208
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