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Effects of service innovation in cultural parks on customer satisfaction

Lin, Shang-Ping; Wang, Chuan-Chung; Huang, Pi-Yun - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 151-164

Persistent link: https://www.econbiz.de/10010474461

The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128

Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations

Ta, Dao Thi; Yang, Chia-Han - In: International journal of innovation management 22 (2018) 7, pp. 1850053-1-30

Persistent link: https://www.econbiz.de/10011936228

Constructing innovation service quality for department stores

Chen, Ming-Kuen; Lin, Yen-Ling; Chen, I-Wen - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 482-496

Persistent link: https://www.econbiz.de/10011305713

Tourist innovation in air travel

Wang, Wei; Cole, Shu Tian; Chen, Joseph - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 164-177

Persistent link: https://www.econbiz.de/10011915355

A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation

Chen, Ja-Shen; Huang, Chio-Lun - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 410-428

Persistent link: https://www.econbiz.de/10011854070

Designing a user-centred public transportation services : an integrated quality service systems approach

Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466

Persistent link: https://www.econbiz.de/10012668311

Service innovation : building a sustainable competitive advantage in higher education

Boon Liat Cheng; Cham, Tat Huei; Dent, Michael M.; … - In: International journal of services, economics and management 10 (2019) 4, pp. 289-309

Persistent link: https://www.econbiz.de/10012178948

Service Innovations, Customer Satisfaction, and Firm Value : Asymmetries between Internet-Enabled and Non-Internet-Enabled Service Innovations

Shankar, Venkatesh - 2014

As economies in developed and developing countries are increasingly driven by services, the introduction of new services to satisfy customers and improve firm value is becoming a critical issue for managers in both services- and goods-dominant firms. However, prior research on innovation has...

Persistent link: https://www.econbiz.de/10014047205

How service design can improve the patient experience

Rego, Sofia; Pereira, Leandro; Dias, Álvaro Lopes; … - In: International journal of services, economics and management 13 (2022) 4, pp. 410-449

Persistent link: https://www.econbiz.de/10013552729