Implementation projects of information systems, particularly in the logistics field, are usually long, complex processes requiring a good deal of resources. As an alternative to an exclusively technical viewpoint, the contribution by the users themselves to the design and implementation of these...

Purpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the...

This special issue of the Journal of Industrial Engineering and Management contains a selection of the papers that were accepted at the CIO2012 International Conference, developed in Vigo (Spain) under the motto "Industrial Engineering: Overcoming the Crisis". CIO 2012 gives continuity to the...

Purpose: Since long waits in hospitals have been found to be related to high rates of no-shows and cancelations, managing waiting times should be considered as an important tool that hospitals can use to reduce missed appointments. The aim of this study is to analyze patients' behavior in order...