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Balancing guest service and financial control on hotel overcharged credit card dispute
Chen, Po-Ju - In: International journal of business and economics 16 (2017) 2, pp. 181-188
Persistent link: https://www.econbiz.de/10011971488
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Mediating perceived travel constraints : the role of destination image
Chen, Po-ju; Hua, Nan; Wang, Youcheng - In: Journal of travel and tourism marketing 30 (2013) 3/4, pp. 201-221
Persistent link: https://www.econbiz.de/10009775421
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The relationship between travel constraints and destination image : a case study of Brunei
Chen, Huei-ju; Chen, Po-ju; Okumus, Fevzi - In: Tourism management : research, policies, practice 35 (2013), pp. 198-208
Persistent link: https://www.econbiz.de/10009687029
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Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung; Chen, Po-ju - In: International journal of hospitality management 30 (2011) 2, pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
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Application of Perception-Promotion Matrix model : the case of Kaohsiung City
Chen, Huei-ju; Chen, Po-ju; Wang, Ming-hung - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 163-184
Persistent link: https://www.econbiz.de/10009537251
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Can fundraising be fun? : an event management study of unique experiences, performance and quality
Chen, Po-Ju; Singh, Dipendra; Ozturk, Ahmet Bulent; … - In: Tourism review : the official journal of the AIEST 69 (2014) 4, pp. 310-328
Persistent link: https://www.econbiz.de/10010479494
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From fantasy to reality : transformation of native visitor experiences
Chen, Po-Ju - In: Journal of business research : JBR 69 (2016) 2, pp. 985-991
Persistent link: https://www.econbiz.de/10011436387
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Are travel purchases more satisfactory than nontravel experiential purchases and material purchases? : an exploratory study
Fuchs, Galia; Chen, Po-Ju; Pizam, Abraham - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 5, pp. 487-497
Persistent link: https://www.econbiz.de/10011412916
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465