Current regulatory changes in the financial services industry aim at ensuring customer protection in the context of investment advisory services. This study demonstrates that customer orientation as proposed by MiFID could improve the service profit chain of financial service providers. We draw...

Many private investors trust in the investment recommendations of professional financial advisors. This study investigates the influence of financial advice on the suitability of asset allocation based on the risk preferences of individual investors. We draw on a unique dataset from a large...

This paper empirically investigates a novel approach for financial advisors to enhance customer satisfaction by segmenting customers based on their financial sophistication. We surveyed 761 customers of two German retail banks on their satisfaction with their latest purchase of an investment...

Using cross-sectional time series data on 710 US firms over the period from 1995 to 1998 this paper firstly employs a new approach to estimate the maturity of a firm's total debt based on debt level and flow data. We secondly provide new insights into the role of credit risk in the debt maturity...

This open access book presents a unique collection of practical examples from the field of pharma business management and research. It covers a wide range of topics such as: 'Brexit and its Impact on pharmaceutical Law - Implications for Global Pharma Companies', 'Implementation of Measures and...