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Service management and marketing : a customer relationship management approach
Grönroos, Christian - 2000 - 2. ed
Persistent link: https://www.econbiz.de/10001468264
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Marknadsföring i tjänsteföretag
Grönroos, Christian - 1987 - 2. uppl
Persistent link: https://www.econbiz.de/10000742470
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Strategic management and marketing in the service sector
Grönroos, Christian - 1984
Persistent link: https://www.econbiz.de/10000684263
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From marketing mix to relationship marketing : toward a paradigm shift in marketing
Grönroos, Christian - 1993
Persistent link: https://www.econbiz.de/10000873956
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Service marketing theory : back to basics
Grönroos, Christian - 1998
Persistent link: https://www.econbiz.de/10000987032
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Lönar sig service och f°ar man betalt för den? : En teori om relationskostnader
Grönroos, Christian - 1996
Persistent link: https://www.econbiz.de/10000935151
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Konkurrenskraft i servicesamhället
Grönroos, Christian - In: Ekonomiska Samfundets tidskrift 40 (1987) 3, pp. 137-144
Persistent link: https://www.econbiz.de/10001035530
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Relationship marketing : the Nordic school perspective
Grönroos, Christian - In: Handbook of relationship marketing, (pp. 95-117). 2000
Persistent link: https://www.econbiz.de/10001559307
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Att kommunicera med kunden : dialog eller bra parallela monologer?
Grönroos, Christian - In: Bank, kund och samhälle i globaliseringens tid : en …, (pp. 91-103). 2003
Persistent link: https://www.econbiz.de/10001757555
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Relationship marketing : interaction, dialogue and value
Grönroos, Christian - 1997
Persistent link: https://www.econbiz.de/10000964747