This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women's employment in telephone call centres. The paper asks whether call centre employers are capitalising on women's "feminine" social skills, and examines the...

In this paper we are concerned with the implications of information and communications technologies (ICTs), and the so-called 'new economy' with which they are associated, for regional development. As such, we are concerned particularly with examining the ways in which ICTs may 'change the...