This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the...

Our empirical study of an interactive marketing company explores how post-industrial work is constituted through the ongoing daily activities of organizational actors drawing on diverse backgrounds to accomplish project-based work. These actors engage in four types of work practices: negotiating...

This paper explores the critical role of conversational threads in facilitating the ongoing, distributed work of one virtual organization. In studying the electronic mail exchanges of organizational members during one year, we found that they engaged in a range of threading activity to establish...