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Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase … creation process -- Process 3: the multi-channel integration process -- Process 4: the information management process …-channel integration process -- Chapter 5: The information management process -- Chapter 6: The performance assessment process -- Chapter 7 …
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Editors' Introduction -- Analysis of data sources and network analysis -- Advancement of methodology for research assessment -- Science systems and research policy -- New indicators for research assessment -- Advancement of methodology for patent analysis -- Patent system, patents and economics
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