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A time-based perspective on emotional regulation in emotional-labor performance

Duffy, Michelle K.; Shaw, Jason D.; Hoobler, Jenny M.; … - In: Research in personnel and human resources management : … 29 (2010), pp. 87-113

Persistent link: https://www.econbiz.de/10003997841

The organizational socialization process : review and development of a social capital model

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A social context model of envy and social undermining

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A time-based perspective on emotion regulation in emotional-labor performance

Duffy, Michelle K.; Shaw, Jason D.; Hoobler, Jenny M.; … - In: Research in personnel and human resources management, (pp. 87-113). 2010

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about...

Persistent link: https://www.econbiz.de/10015381233