The benefits of cloud computing make it appealing to a wide range of organizational customers: from small and medium enterprises to non- government organizations, which lack the expertise or resources to manage a complex and costly internal information technology (IT) infrastructure, to large...

Customer satisfaction and cost saving are the benefits of quality service, whether in private sector firms or public sector organisations. Since customer-facing employees are supported by a chain of internal work units, quality improvement in internal services has a positive influence on...