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Mixed Findings on the Service...
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Consumer behaviour
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Back, Ki-Joon
37
Ok, Chihyung
35
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14
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10
Ahn, Jiseon
9
Lee, Jin-soo
8
Lee, Minwoo
7
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6
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6
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6
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5
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5
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4
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4
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3
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3
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2
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International journal of hospitality management
20
Journal of travel and tourism marketing
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
The service industries journal
9
Tourism management : research, policies, practice
8
International journal of contemporary hospitality management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
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Sport management review
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1
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
2
Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
Back, Ki-joon
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 535-543
Persistent link: https://www.econbiz.de/10009503288
Saved in:
3
ESG for the hospitality and tourism research : essential demanded research area for all
Back, Ki-Joon
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-3
Persistent link: https://www.econbiz.de/10015073186
Saved in:
4
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
5
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
7
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
8
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
9
The effects of consumers' perceived risk and benefit on attitude and behavioral intention : a study of street food
Choi, Joowon
;
Lee, Aejoo
;
Ok, Chihyung
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 222-237
Persistent link: https://www.econbiz.de/10009775420
Saved in:
10
The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo
;
Ok, Chihyung
- In:
International journal of hospitality management
32
(
2013
),
pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
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