There is a consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. This is not different for the development of a service architecture or the development of particular services as such. In practice, the traditional capital...

Changing business models -- The IT outsourcing phenomenon -- Structuring responsibilities -- Partnership risk management -- Governance of IT outsourcing -- Governance factors: the recipient -- Governance factors: the provider -- Governance factors: the relation -- Offshore outsourcing --...