The publication is the result of a three-year observation of Czech companies' relation to quality, particularly their awareness of the fact that the quality of their products is a factor of competitiveness of the entire enterprise. The research was carried out using a questionnaire survey in...

The main outcome of this publication is a model describing the influence of the product quality (including customer satisfaction) on the company performance (including the relationship of product quality of a company and its competitors). Particular model variables (factors) were analyzed to...