Similar Search Results

Hybrid Discrete Event and Agent Based Simulation Modeling of Career Development. Part 3 : Testing a Model and Analysis of Simulation Results

Cherkassky, Arkady; Bumagin, Eugene - 2021

This part of article is dedicated to testing and analysis of the modeling and simulation results of career development … processes. The simulation algorithm with some experimental data related to agent individual behavior characteristics, which was … schemes and the participation of VIP and super active agents in the career struggle. The simulation provided data to analyze …

Persistent link: https://www.econbiz.de/10014087212

Modelling and simulation : an overview

McAleer, Michael; Chan, Felix; Oxley, Les - 2013

Persistent link: https://www.econbiz.de/10009765832

Hybrid Discrete Event/Agent Based Model of Career Development

Cherkassky, Arkady; Bumagin, Eugene - 2021

This is Part 2 of article dedicated to modeling and simulation of career development processes. The simulation … agent flow and the submodel of agents’ interaction, which provides simulation of career development processes. The Part 1 of …

Persistent link: https://www.econbiz.de/10013237478

Business Development, Marketing Automation and Predictive Analysis : An Integration Perspective - An Overview Towards New Opportunities for Studying Consumer Behavior and Business Integration

Sestino, Andrea - 2020

The exponential increase in data today derives from the big amount of interactions among consumers that spreads in social media, using mobile devices, IT, localization, historical data in purchase, data owned by companies, behavioral insights and so on through connected online devices and mobile...

Persistent link: https://www.econbiz.de/10014033098

Eficiencia de los estudiantes urbanos y rurales de Santander : 'Saber 11' 2016 (Efficiency of Santander’s Urban and Rural Students: 'Saber 11' 2016)

Viana Barceló, Rafael Antonio - 2019

Spanish Abstract: En este documento, se utiliza información a nivel del alumno y el Análisis Envolvente de Datos (DEA) para desagregar la eficiencia de los estudiantes pertenecientes a colegios rurales y urbanos del Departamento de Santander (Colombia) en la Prueba Saber 11, en la parte...

Persistent link: https://www.econbiz.de/10012866885

Should Football Coaches Wear a Suit? The Impact of Skill and Management Structure on Serie A Clubs’ Performance

Torricelli, Costanza - 2015

This paper implements the methodology proposed by Bell et al. (2013) for the English Premier League to test the performance of football club coaches in the Italian Serie A, so as to explore the robustness of this approach to a different setup. Our results show that, over the seasons 2011-12,...

Persistent link: https://www.econbiz.de/10013016782

The Work Experience in a Call Centre : At the Frontier of Commitment and Distance

Marcoux, Gilles - 2012

Principally based on qualitative data, this article aims to show how customer service representatives (CSRs) in a call centre in Montreal are able to find some spaces of autonomy enabling them to be actively committed in the role associated with their work. Results presented suggest that their...

Persistent link: https://www.econbiz.de/10014186635

Call Center Outsourcing Under Information Asymmetry

Hasija, Sameer; Pinker, Edieal J.; Shumsky, Robert A. - 2011

In this paper we examine contracts to coordinate the capacity decision of a vendor who has been hired by a client to provide call center support. We consider a variety of contracts, all based on our observations of contracts used by one large vendor. We examine the role of different contract...

Persistent link: https://www.econbiz.de/10014050735

Impact of Job Related Factors and Work Design on Job Satisfaction in Australian Call Centres

Annakis, John - 2012

Past empirical research related to call centres' has had a preoccupation with panoptic extrapolations and suggestions of stereotyping of call centres using ‘sacrificial HR' strategies that encourage, high staff turnover, absenteeism and stress as the norm. The aim of this research is to...

Persistent link: https://www.econbiz.de/10013098086

Working hours and productivity

Collewet, Marion; Sauermann, Jan - 2017

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to...

Persistent link: https://www.econbiz.de/10011641767