Using a field experiment and an efficiency study that employs a Data Envelopment Analysis (DEA) modeling framework, we find that stakeholder engagement via instrumental communication improves the efficiency of delivering medical care in the oncology clinic of a major hospital. Importantly, we...

In this paper, we highlight the strategic role of the board of directors (BOD) in business excellence and its link with firm value. We empirically investigate the relationship between the composition of the BOD and the winning of a Malcolm Baldrige National Quality Award (MBNQA) or a local award...