Fukukawa, Kyoko; Ennew, Christine; Diacon, Steve - In: Insurance ethics for a more ethical world, (pp. 187-221). 2007
This paper examines why ordinary people engage in aberrant consumer behavior (ACB), and pays particular attention to the extent to which consumer perceptions of corporate ‘unfairness’ lead to a response in kind. The study examines five ethical scenarios including insurance claim exaggeration...