Existing research on service supply chains assumes the existence of an established and mature chain. Empirical or conceptual insights into service supply chain formation are therefore limited. The initial formation of a service supply chain, however, is suspected to determine its future...

1. Introduction -- 2. Methodology -- 3. Mobile Robot Systems and Their Evaluation -- 4. Mobile Robot Management: Focus Areas at the Strategic Level -- 5. Mobile Robot Management: Focus Areas at the Tactical Level -- 6. Mobile Robot Management: Focus Areas at the Operational Level -- 7....