Coyle-Shapiro, Jacqueline A-M. - In: Research in organizational change and development : Vol. 12, (pp. 129-169). 2000
The embryonic stage of total quality management (TQM) theory and the significant lag of academic investigations leave many gaps in our understanding of this current organizational practice. Longitudinal studies examining the effects of TQM are conspicuous by their absence. This case study...