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Knowledge management in servic...
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Dienstleistungsqualität
18
Service quality
18
Arbeitsverhalten
14
Work behaviour
14
Arbeitszufriedenheit
13
Job satisfaction
13
Customer satisfaction
12
Gastgewerbe
12
Hospitality industry
12
Kundenzufriedenheit
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Hospital
11
Krankenhaus
11
Beschwerdemanagement
9
Complaint management
9
Service recovery performance
9
Betriebsklima
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Human Resource Management
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Organizational behaviour
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Personalmanagement
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Verhalten in Organisationen
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Work climate
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Beziehungsmarketing
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Corporate culture
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Error management
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Relationship marketing
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Consumer behaviour
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Dienstleistungssektor
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Gastronomie
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Gerechtigkeit
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Hotel industry
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Hotellerie
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Leadership style
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Guchait, Priyanko
48
Namasivayam, Karthik
13
Gip, Huy
7
Madera, Juan M.
7
Wang, Xingyu
7
Do The Khoa
5
Pasamehmetoglu, Aysin
5
Zhao, Xinyuan
5
Dawson, Mary
4
Hua, Nan
4
Paşamehmetoğlu, Ayşın
4
Wang, Chen-Ya
4
Lee, Lindsey
3
Madera, Juan
3
Cho, Seonghee
2
Hamilton, Katherine
2
Lin, Ingrid Y.
2
Wen, Xueqi
2
Zhou, Xiaoman
2
Abbott, JéAnna Lanza
1
Achyldurdyyeva, Jennet
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Ann, SaeHya
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Ann, Saehya
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International journal of hospitality management
20
International journal of contemporary hospitality management
15
The service industries journal
4
Journal of service theory and practice : JSTP
2
Service business
2
Handbook of hospitality operations and IT
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of knowledge management
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Personnel review
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The Cornell hospitality quarterly
1
The international journal of human resource management
1
The journal of services marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
Other ZBW resources
21
OLC EcoSci
15
BASE
7
RePEc
2
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Knowledge management service encounters : impact on customers' satisfaction evaluations
Guchait, Priyanko
;
Namasivayam, Karthik
;
Lei, Pui-wa
- In:
Journal of knowledge management
15
(
2011
)
3
,
pp. 513-527
Persistent link: https://www.econbiz.de/10009236408
Saved in:
2
Error management at different organizational levels : frontline, manager, and company
Guchait, Priyanko
;
Kim, Kyungmin
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
Saved in:
3
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik
;
Guchait, Priyanko
;
Lei, Puiwa
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
Saved in:
4
The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik
;
Guchait, Priyanko
- In:
International journal of hospitality management
33
(
2013
),
pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
Saved in:
5
Customer creation of service products : role of frustration in customer evaluations
Guchait, Priyanko
;
Namasivayam, Karthik
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 216-224
Persistent link: https://www.econbiz.de/10009568242
Saved in:
6
Managing effective change in turbulent times
Namasivayam, Karthik
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 852-859)
.
2010
Persistent link: https://www.econbiz.de/10008665679
Saved in:
7
Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3518-3541
Persistent link: https://www.econbiz.de/10014334325
Saved in:
8
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
9
Understanding restaurant tipping systems : a human resources perspective
Lin, Ingrid Y.
;
Namasivayam, Karthik
- In:
International journal of contemporary hospitality management
23
(
2011
)
7
,
pp. 923-940
Persistent link: https://www.econbiz.de/10009383542
Saved in:
10
The relationship of chronic regulatory focus to work–family conflict and job satisfaction
Zhao, Xinyuan
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 458-467
Persistent link: https://www.econbiz.de/10009503296
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