In this paper a method for including a-priori preferences of the decision makers into Multicriteria Optimization (MCO) problems is presented. A set of Pareto-optimal solutions is determined via desirability functions of the objectives which reveal experts ́preferences regarding different...

Pareto-Optimality and the Desirability Index are methods for multicriteria optimization in quality management. In this paper the pareto-optimality of the optimal influence factor settings of a process resulting from maximizing the DI is analyzed and is shown to be valid in most cases.

Data Management and Data Analytics are of huge importance to Business Process Outsourcing Providers in Customer Relationship Management (CRM) in order to offer tailor-made CRM Solutions to their business clients during presales, sales and aftersales. These solutions support business clients to...