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Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
2
Extensions of modified DEA
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001426225
Saved in:
3
Overcoming the inherent dependency of DEA efficiency scores : a bootstrap approach
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001427794
Saved in:
4
Service co-production, customer efficiency and market competition
Xue, Mei
(
contributor
);
Harker, Patrick T.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754476
Saved in:
5
Incorporating the dual customer roles in e-service design
Xue, Mei
(
contributor
);
Harker, Patrick T.
(
contributor
); …
-
2003
-
[Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10001754479
Saved in:
6
Determinants and outcomes of Internet banking adoption
Xue, Mei
;
Hitt, Lorin M.
;
Chen, Pei-yu
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
Saved in:
7
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
8
The determinants and outcomes of internet banking adoption
Hitt, Lorin M.
;
Xue, Mei
;
Chen, Pei-yu
- In:
MSI reports : working paper series
(
2007
)
4
,
pp. 99-122
Persistent link: https://www.econbiz.de/10003641130
Saved in:
9
How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
-
1998
Persistent link: https://www.econbiz.de/10001426408
Saved in:
10
How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
- In:
Brookings-Wharton papers on financial services
2
(
1999
),
pp. 93-146
Persistent link: https://www.econbiz.de/10001762912
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