The paper presents an empirical verification of the main assumptions underlying the calculation of terminal value in DCF valuation models. The test results suggest that the volatility of free cash flows and the dynamism of the operating environment do not allow us to make a reliable long-term...

High profile water quality events, including the Flint Water Crisis, have contributed to a decline in customer trust in water systems. Community water systems (CWS) can build trust is through improved management of customer complaints. CWSs can use insights from customer complaints to improve...