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Supporting service innovation through knowledge management : practical insights & case studies
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A practical introduction to service innovation
Fischer, Alban
- In:
Supporting service innovation through knowledge …
,
(pp. 27-39)
.
2009
Persistent link: https://www.econbiz.de/10003927763
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Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
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pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
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