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Converting survey results from four-point to five-point scale : a case study
Holmes, Donald S.; Mergen, A. Erhan - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 175-182
Persistent link: https://www.econbiz.de/10010234638
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Towards the use of Six Sigma in software development
Grant, Delvin; Mergen, A. Erhan - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 705-712
Persistent link: https://www.econbiz.de/10003897673
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Can't fix service quality? : read this
Mergen, A. Erhan; Stevenson, William J. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 681-686
Persistent link: https://www.econbiz.de/10003882605