The authors investigate conditions under which it is optimal for a service firm to disclose error-free delivery-time performance information or to allow consumers to rely on error-prone proxies that are typically available to them. Proxies are allowed to exhibit different degrees and forms of...

Leveraging government tax incentives to prompt corporate social responsibility (CSR) has gained considerable popularity over the last decade. However, the consequences of such incentives on retailers and society may be subtle. This paper sheds light on the effectiveness of government tax...