Information products provide agents with additional information that is used to update their actions. In many situations, access to such products can be quite limited. For instance, in epidemics, there tends to be a limited supply of medical testing kits or tests. These tests are information...

We analyze a service firm that caters to price and delay sensitive customers who are differentiated on both their value for the service and the cost of waiting. There is a continuum of customer types in our setting and we model each customer's cost of waiting to be linear in the delay incurred...

We study the question of scheduling impatient customers in parallel server queuing systems. At the time of arrival, customers can be identified as one of many classes, where the class represents the service time and patience time distributions, and cost characteristics. From the system's...

Shortage of judicial capacity leads to costly delays, stunted economic development, and even failure to deliver justice. This problem is endemic not only in the developing world but also in the congested appeals courts of wealthier nations. Using the Supreme Court of India as an exemplar for...