Narrow search
Showing 1 - 8 of 8
Cover Image
Green inspired service consumption : the Gen Z consumer's perspective
Pollack, Birgit Leisen - In: Services marketing quarterly 44 (2023) 2/3, pp. 206-226
Persistent link: https://www.econbiz.de/10014320371
Cover Image
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit - In: The journal of services marketing 23 (2009) 1, pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Cover Image
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit - In: Journal of relationship marketing : innovations & … 13 (2014) 3, pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Cover Image
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Cover Image
The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit - In: Services marketing quarterly 38 (2017) 2, pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
Cover Image
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen - In: Services marketing quarterly 40 (2019) 2, pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Cover Image
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit; Alexandrov, Aliosha - In: The journal of services marketing 27 (2013) 2, pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Cover Image
Effects of exit barriers on word of mouth activities
Pollack, Birgit Leisen - In: The journal of services marketing 31 (2017) 6, pp. 512-526
Persistent link: https://www.econbiz.de/10011801574