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Beziehungsmarketing
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Dienstleistung
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Dienstleistungsqualität
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6
Innovation
6
Innovation management
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Brown, Stephen Walter
19
Bettencourt, Lance A.
13
Bitner, Mary Jo
9
Brown, Stephen W.
5
Brown, Stephen
4
Houston, Mark B.
4
Michel, Stefan
4
Gallan, Andrew S.
3
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gallan, Andrew
2
Goul, Michael
2
Sirianni, Nancy J.
2
Ulwick, Anthony W.
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Zeithaml, Valarie A.
2
Allen, George
1
Bateson, John E. G.
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Berry, Leonard L.
1
Bettencourt, Scott L.
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Bhagwat-Rana, Yashoda
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Blocker, Christopher P.
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Bond, Edward U.
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Bowen, David E.
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Flint, Daniel J.
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Centrum för Tjänsteforskning <Karlstad>
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Business horizons
4
Journal of service management
3
Journal of the Academy of Marketing Science
3
California management review
2
Harvard business review : HBR
2
Journal of service research : JSR
2
Chris Argyris : critical evaluations in business and management
1
Consumer research and policy series
1
Global governance spotlight
1
HBR's 10 must reads series
1
International journal of market research
1
Issues in organization and management series
1
Journal of marketing
1
Journal of service research
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
MIT sloan management review
1
Operations management : a strategic approach
1
Service science, management and engineering : education for the 21st Century
1
Service systems and innovations in business and society collection
1
Services science : fundamentals, challenges and future developments
1
The journal of personal selling & sales management : JPSSM
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Theories in marketing series
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ECONIS (ZBW)
OLC EcoSci
44
USB Cologne (EcoSocSci)
5
RePEc
3
Other ZBW resources
3
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1
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
2
Marketing theory : distinguished contributions
Fisk, Raymond P.
;
Brown, Stephen
-
1984
Persistent link: https://www.econbiz.de/10000332325
Saved in:
3
Postmodern marketing
Brown, Stephen
;
Brown, Stephen Walter
-
1995
-
1. publ.
Persistent link: https://www.econbiz.de/10000507753
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
6
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
7
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
10
Services science journey : foundations, progress, and challenges
Bitner, Mary Jo
;
Brown, Stephen Walter
;
Goul, Michael
; …
- In:
Service science, management and engineering : education …
,
(pp. 227-233)
.
2008
Persistent link: https://www.econbiz.de/10003827915
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