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Rosenbaum, Mark S.; Massiah, Carolyn - In: Journal of service management 22 (2011) 4, pp. 471-490

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Rosenbaum, Mark S.; Sweeney, Jillian C.; Massiah, Carolyn - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 363-383

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Johnson, Zachary; Massiah, Carolyn; Allan, Jeffrey - In: The journal of consumer marketing 30 (2013) 2, pp. 121-129

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Rosenbaum, Mark S. - In: The journal of services marketing 23 (2009) 1, pp. 57-67

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Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196

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Rosenbaum, Mark S. - In: The service industries journal 35 (2015) 7/8, pp. 363-367

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Rosenbaum, Mark S. - In: The service industries journal 38 (2018) 1/2, pp. 1-3

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Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Marketing intelligence & planning 28 (2010) 4, pp. 403-417

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Rosenbaum, Mark S.; Sweeney, Jillian; Smallwood, Jillian - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 599-616

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