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Quantitative comparison of ser...
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Dienstleistungsqualität
41
Service quality
41
Consumer behaviour
31
Konsumentenverhalten
31
Customer satisfaction
27
Kundenzufriedenheit
27
Theorie
24
Theory
24
China
14
Quality management
14
Qualitätsmanagement
14
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13
Online retailing
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Prybutok, Victor R.
73
Zhou, Jun
56
Qin, Hong
23
Boakye, Kwabena G.
10
Zhang, Xiaoni
10
Booth, Laurence D.
9
Prybutok, Gayle
8
Blankson, Charles
7
Harun, Ahasan
7
Peak, Daniel A.
7
Hossain, Muhammad Muazzem
5
Koh, Chang E.
5
Chang, Bin
4
Fang, Jiaming
4
Ntantamis, Christos
4
Ryan, Sherry D.
4
Wen, Chao
4
Yue, Pengpeng
4
Gärtner, Dennis
3
Koong, Kai S.
3
Liu, Xiaotong
3
Prybutok, Victor
3
Scott, Rebecca A.
3
Ashton, Triss
2
Boonme, Kittipong
2
Booth, Laurence David
2
Chen, Bokui
2
David, Alsius
2
Dinulescu, Catalin C.
2
Evangelopoulos, Nicholas
2
Gao, Shenghao
2
George, Benjamin
2
Hajian, Ava
2
Landrum, Hollis
2
Landrum, Hollis T.
2
Liu, Jinzhao
2
Marx, Leslie M.
2
McGinnis, Thomas C.
2
Obaze, Yolanda
2
Randall, Wesley S.
2
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Hanns Seidel Stiftung
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Quality management journal : QMJ
18
Discussion papers / Governance and the Efficiency of Economic Systems
7
International journal of services and standards
7
Journal of retailing and consumer services
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Finance research letters
4
Journal of decision systems
3
TILEC Discussion Paper
3
Global finance journal
2
Information systems and e-business management : ISeB
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and standards : IJSS
2
International review of economics & finance : IREF
2
Journal of business analytics
2
Journal of electronic commerce research : JECR
2
Journal of industrial engineering and management : JIEM
2
Operations management research : OMR ; advancing practice through theory
2
Accounting and finance
1
Administrative Sciences : open access journal
1
Advances in environmental engineering and green technologies (AEEGT) book series
1
Business process management journal
1
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1
Discussion paper / Center for Economic Research, Tilburg University
1
Dissertation Series CentER
1
Electronic commerce research
1
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
1
Finance Research Letters
1
Frontiers of business research in China : selected publications from Chinese universities
1
Health marketing quarterly
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information resources management ; Vol. 4
1
Innovative technologies for information resources management
1
International journal of accounting and information management
1
International journal of business and systems research
1
International journal of business and systems research : IJBSR
1
International journal of business excellence
1
International journal of business performance management
1
International journal of electronic commerce : IJEC
1
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ECONIS (ZBW)
RePEc
46
OLC EcoSci
42
Other ZBW resources
22
EconStor
11
BASE
10
USB Cologne (EcoSocSci)
1
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1
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Quantitative analysis of global software piracy : 2003 through 2010
Yang, Zhaojun
;
Zhou, Jun
;
Qin, Hong
;
Koong, Kai S.
- In:
International journal of business and systems research
7
(
2013
)
1
,
pp. 81-100
Persistent link: https://www.econbiz.de/10009742990
Saved in:
3
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
4
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
5
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
6
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
9
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
10
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
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