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Measuring service experience:...
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Dienstleistung
32
Services
31
Beziehungsmarketing
27
Customer integration
27
Kundenintegration
27
Relationship marketing
27
Dienstleistungsqualität
26
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Value creation
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Customer satisfaction
17
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Consumer behaviour
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Konsumentenverhalten
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9
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English
128
Swedish
6
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Edvardsson, Bo
119
Tronvoll, Bård
23
Friman, Margareta
16
Enquist, Bo
10
Gustafsson, Anders
10
Witell, Lars
10
Strandvik, Tore
8
Kristensson, Per
7
Olsson, Lars E.
7
Colurcio, Maria
6
Gebauer, Heiko
6
Skålén, Per
6
Klaus, Philipp
5
Pareigis, Jörg
5
Reynoso, Javier
5
Gruber, Thorsten
4
Jaakkola, Elina
4
Koskela-Huotari, Kaisa
4
Nyström, Harry
4
Petros Sebhatu, Samuel
4
Di Pietro, Laura
3
Holmlund, Maria
3
Otterbring, Tobias
3
Paiola, Marco
3
Renzi, Maria Francesca
3
Wetter Edman, Katarina
3
Alves, Helena
2
Andreassen, Tor Wallin
2
Arsenovic, Jasenko
2
Brown, Stephen Walter
2
Caridà, Angela
2
Conduit, Jodie
2
Edvinsson, Leif
2
Fellesson, Markus
2
Firth, Robert
2
Fisk, Raymond P.
2
Grönroos, Christian
2
Heinonen, Kristina
2
Kowalkowski, Christian
2
Lervik-Olsen, Line
2
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Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
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Journal of service management
20
International journal of quality and service sciences
7
Business transformation for a sustainable future
6
Journal of business research : JBR
6
Managing service quality : MSQ ; an international journal
6
The journal of services marketing
6
The service industries journal
5
Journal of retailing and consumer services
4
Marketing theory
4
Journal of service research : JSR
3
Rapport från Institutionen för Ekonomi och Statistik
3
The journal of business & industrial marketing
3
Involving customers in new service development
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Series on technology management
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Avhandling / Göteborgs Universitet, Psykologiska Institutionen
1
Designing for service : key issues and new directions
1
Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovating in practice : perspectives and experiences
1
Innovation of strategic reflexivity
1
International journal of innovation management
1
International journal of services technology and management
1
Journal of Service Management
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of business-to-business marketing
1
Journal of decision systems
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of nonprofit & public sector marketing
1
Journal of service research
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Karlstad University studies
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ECONIS (ZBW)
OLC EcoSci
68
Other ZBW resources
53
RePEc
23
USB Cologne (EcoSocSci)
5
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Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
2
Unlocking potential : an integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making
Sukhov, Alexandre
;
Friman, Margareta
;
Olsson, Lars E.
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014364471
Saved in:
3
A new approach to accessibility : examining perceived accessibility in contrast to objectively measured accessibility in daily travel
Lättman, Katrin
;
Olsson, Lars E.
;
Friman, Margareta
- In:
Research in transportation economics
69
(
2018
),
pp. 501-511
Persistent link: https://www.econbiz.de/10012026945
Saved in:
4
Sharing economy platforms as mainstream : balancing pro-social and economic tensions
Guyader, Hugo
;
Olsson, Lars E.
;
Friman, Margareta
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1257-1276
Persistent link: https://www.econbiz.de/10014284852
Saved in:
5
Steering toward happiness in sustainable travel
Olsson, Lars E.
;
Friman, Margareta
- In:
Business transformation for a sustainable future
,
(pp. 97-109)
.
2022
Persistent link: https://www.econbiz.de/10014471034
Saved in:
6
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
7
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
8
Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo
;
Friman, Margareta
;
Roos, Inger
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 271-285)
.
2007
Persistent link: https://www.econbiz.de/10003595978
Saved in:
9
Customer experiences of resource integration : reframing servicescapes using scripts and practices
Pareigis, Jörg
-
2012
Persistent link: https://www.econbiz.de/10009766560
Saved in:
10
Meteorology and utilization of wind and solar energy : meteorology and wind energy
Olsson, Lars E.
-
1977
Persistent link: https://www.econbiz.de/10002596355
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