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The dimensions of frontline employee adaptability in power sector : a grounded theory approach
Sony, Michael; Mekoth, Nandakumar - In: International journal of energy sector management : IJESM 8 (2014) 2, pp. 240-258
Persistent link: https://www.econbiz.de/10010379387
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
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FLE adaptability in high contact and high customisable services : theoretical underpinnings and conceptual model
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 19 (2014) 1, pp. 49-82
Persistent link: https://www.econbiz.de/10010474492
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Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael; Mekoth, Nandakumar; Terisa, K. K. - In: International journal of productivity and quality … 23 (2018) 1, pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
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Fleadapt scale : a new tool to measure frontline employee adaptability in power sector
Sony, Michael; Mekoth, Nandakumar - In: International journal of energy sector management : IJESM 9 (2015) 4, pp. 496-522
Persistent link: https://www.econbiz.de/10011518386
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The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael; Mekoth, Nandakumar - In: International journal of business excellence 11 (2017) 3, pp. 357-380
Persistent link: https://www.econbiz.de/10011734407
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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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Workplace spirituality, frontline employee adaptability and job outcomes : an empirical study
Sony, Michael; Mekoth, Nandakumar - In: International journal of process management and … 7 (2017) 4, pp. 437-465
Persistent link: https://www.econbiz.de/10011857484
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The relationship between workplace spirituality, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: International journal of process management and … 9 (2019) 1, pp. 27-46
Persistent link: https://www.econbiz.de/10012051814
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Broadening the Lean Six Sigma concept through employee adaptability : a literature review
Sony, Michael; Mekoth, Nandakumar - In: International journal of productivity and quality … 28 (2019) 3, pp. 279-298
Persistent link: https://www.econbiz.de/10012158870