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67
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65
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65
Mittal, Vikas
62
Propper, Carol
62
Wagner, Gert G.
62
Becchetti, Leonardo
61
Easterlin, Richard A.
61
Herrmann, Andreas
61
Hollebeek, Linda D.
61
Gil Saura, Irene
60
Rivkin, Steven G.
60
Brekke, Kurt R.
59
Akay, Alpaslan
57
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54
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ECONIS (ZBW)
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date (oldest first)
1
Functional
quality
and hedonic
quality
: a study of the dimensions of e-service
quality
in
online
travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
2
Complaints management :
quality
of response to customer complaints in an automotive company
Rocha, António
;
Pedregal, Ana
;
Maia, Catarina
;
Soares, …
- In:
International journal of productivity and quality …
44
(
2025
)
1
,
pp. 18-39
Persistent link: https://www.econbiz.de/10015394269
Saved in:
3
Relational benefits, value, and
satisfaction
in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
4
Addressing service failure and initiating service
recovery
in
online
platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
5
Longitudinal impact of perceived fairness after service failures : evidence from
online
travel agencies
Su, Zerui
;
Ha, Hong Youl
- In:
International journal of hospitality management
128
(
2025
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015375996
Saved in:
6
The role of service
quality
, perceived value, and relationship
quality
in enhancing customer
loyalty
in the travel agency sector
Lai, Ivan K. W.
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 417-442
Persistent link: https://www.econbiz.de/10010395958
Saved in:
7
The influence of empathy in complaint handling : evidence of gratitudinal and transactional routes to
loyalty
Simon, Françoise
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 599-608
Persistent link: https://www.econbiz.de/10010128294
Saved in:
8
Hotel service
recovery
and service
quality
: influences of corporate image and generational differences in the relationship between customer
satisfaction
and
loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
9
Attitudinal
loyalty
and trust in entrepreneurship : building new relationships
Prause, Gunnar
;
Mendez, Marcelo Mendez
;
Garcia-Agreda, …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
Saved in:
10
Emotional antecedents and outcomes of service
recovery
: an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann
;
O’Neill, Martin Anthony
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
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