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Customer satisfaction
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Yang, Ching-chow
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
The service industries journal
3
Total quality management & business excellence
2
European journal of industrial engineering : EJIE
1
International journal of six sigma and competitive advantage : IJSSCA
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ECONIS (ZBW)
OLC EcoSci
38
RePEc
10
EconStor
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Development of an integrated model of a business excellence system
Yang, Ching-chow
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 931-944
Persistent link: https://www.econbiz.de/10003921593
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2
Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
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3
Identification of customer delight for quality attributes and its applications
Yang, Ching-chow
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 83-98
Persistent link: https://www.econbiz.de/10008986648
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4
The integrated model of core competence and core capability
Yang, Ching-Chow
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 173-189
Persistent link: https://www.econbiz.de/10010477235
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5
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
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6
Improving the definition and quantification of quality costs
Yang, Ching-Chow
- In:
Total quality management & business excellence : an …
19
(
2008
)
3/4
,
pp. 175-191
Persistent link: https://www.econbiz.de/10003736310
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7
The effectiveness analysis of the practices in five quality management stages for SMEs
Yang, Ching-Chow
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 955-977
Persistent link: https://www.econbiz.de/10012256676
Saved in:
8
An integrated implementation model of strategic planning, BSC and Hoshin management
Yang, Ching-chow
;
Yeh, Tsu-ming
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 989-1002
Persistent link: https://www.econbiz.de/10003921605
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9
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
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10
Supply chain performance based on the lean-agile operations and supplier-firm partnership : an empirical study on the garment industry in Indonesia
Sukwadi, Ronald
;
Wee, Hui Ming
;
Yang, Ching-chow
- In:
Journal of small business management : JSBM ; a joint …
51
(
2013
)
2
,
pp. 297-311
Persistent link: https://www.econbiz.de/10009740353
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