1. Machiavelli and The prince -- 2. Roads to glory -- 3. Manus Agere : the common manager -- 4. Staff : the unknown creature -- 5. Dealing with your staff -- 6. Problems, decisions, change : and resistance -- 7. Mergers and acquisitions -- 8. Advice -- 9. Intellect -- 10. Morality -- 11. Luck --...

1. Introduction -- 2. Services and challenges -- 3. Framework and design -- 4. Methodology -- 5. Samples and generalization -- 6. Collecting data -- 7. Analyzing data -- 8. Presenting results -- 9. In a nutshell.