The goal of this research is to understand, if emotional labour is part of atypical service professions like service engineering. The protagonists of this study are service engineers, their employing organisations and customers (service triad). We are interested in the following questions: How...

Utilizing comprehensive administrative data from Brazil, we investigate the impact of peer effects on wages, considering both within-gender and cross-gender dynamics. Since the average productivity of both individuals and their peers is unobservable, we estimate these values using worker fixed...

The article gives an overview about scientific research on individual behavior in organizations. A number of reasons are discussed why it is difficult to obtain a coherent body of knowledge about this topic, some of them meta-theoretical and methodological, others political, organizational and...

In this review article, the editor of the new Routledge volume, Leadership-as-Practice: Research and Application, describes the foundation, thematic attributes, and critical uniqueness of leadership-as-practice, comparing it to related collective traditions in leadership and contrasting it to...

Asbtract Purpose the main objective of this article is to check whether the relationship between corporate social responsibility activities and employee commitment is mediated by the existence of two other attitudinal variables of workers: intrinsic motivation and trust towards the organisation....

Spanish Abstract: El presente trabajo de investigación se realizó con el objetivo de conocer la influencia del Liderazgo que ejercen los supervisores en las relaciones interpersonales que se presentan entre los trabajadores administrativos y operativos de una Pequeña Empresa de la industrial...

This paper proposes a different theory of the firm and demonstrates how it can be employed to yield hypotheses about differences in innovation and human resource strategy according to the shareholder/stakeholder and liberal/coordinated market dichotomies. The theory assumes that feasible...