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The Poisson INAR (1) one-sided EWMA chart with estimated parameters
Zhang, Min; Nie, Guohua; He, Zhen; Hou, Xuejun - In: International journal of production research 52 (2014) 18, pp. 5415-5431
Persistent link: https://www.econbiz.de/10010419581
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Service quality evaluation of car rental industry in China
Zhang, Min; Xie, Yueyue; Huang, Lili; He, Zhen - In: International journal of quality & reliability management 31 (2014) 1, pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
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Reducing the voluntary turnover rate of dispatched employees by the DMAIC process
He, Zhen; Zhang, Xu-tao; Zhang, Min - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 842-855
Persistent link: https://www.econbiz.de/10010393808
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A study of key success factors of service enterprises in China
Zhang, Min; Jin, Biying; Wang, G. Alan; Goh, Thong Ngee; … - In: Journal of business ethics : JOBE 134 (2016) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011452910
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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An image-based multivariate generalized likelihood ratio control chart for detecting and diagnosing multiple faults in manufactured products
He, Zhen; Zuo, Ling; Zhang, Min; Megahed, Fadel M. - In: International journal of production research 54 (2016) 5/6, pp. 1771-1784
Persistent link: https://www.econbiz.de/10011498194
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Earphone terminal quality improvement through sequential experimental design
He, Zhen; Zhang, Xu-tao; Xie, Gui-qing; Zhang, Min - In: International journal of quality & reliability management 32 (2015) 7, pp. 693-702
Persistent link: https://www.econbiz.de/10011442168
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing; He, Zhen; Deng, Yujia; Zhang, Min; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 383-401
Persistent link: https://www.econbiz.de/10011772138