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Engagement and disengagement in online service failure : contrasting problem and emotional coping effects

Goode, Sigi - In: Journal of internet commerce 11 (2012) 1/4, pp. 226-253

Persistent link: https://www.econbiz.de/10009703936

Initial findings of a gap analysis of the digital piracy literature : six undiscovered countries

Goode, Sigi - In: Journal of research in interactive marketing : … 6 (2012) 4, pp. 238-259

Persistent link: https://www.econbiz.de/10009671847

A note on service switching : evidence from cloud storage services

Goode, Sigi - In: Services marketing quarterly 36 (2015) 2, pp. 153-172

Persistent link: https://www.econbiz.de/10011289995

Confront, accept or reinterpret? : coping mediation effects on attribution in cloud service failure

Goode, Sigi - In: Journal of organizational computing and electronic commerce 30 (2020) 4, pp. 335-360

Persistent link: https://www.econbiz.de/10012414789

Uneasy alliances : tradition and ICT transformation in the value chain

Fernández, Walter D.; Goode, Sigi; Robinson, Miranda - In: Journal of organizational computing and electronic commerce 20 (2010) 3, pp. 234-256

Persistent link: https://www.econbiz.de/10008653661

Exploring two explanations of loyalty in application service provision

Goode, Sigi; Lin, Chinho; Fernández, Walter; Jiang, … - In: European journal of operational research : EJOR 237 (2014) 2, pp. 649-657

Persistent link: https://www.econbiz.de/10010379961

Detecting complex account fraud in the enterprise : the role of technical and non-technical controls

Goode, Sigi; Lacey, David - In: Decision support systems : DSS ; the international journal 50 (2010/11) 4, pp. 702-714

Persistent link: https://www.econbiz.de/10008860107

User compensation as a data breach recovery action : an investigation of the Sony PlayStation Network breach

Goode, Sigi; Hoehle, Hartmut; Venkatesh, Viswanath; … - In: Management information systems : mis quarterly 41 (2017) 3, pp. 703-727

Persistent link: https://www.econbiz.de/10011740851

User Compensation as a Data Breach Recovery Action : An Investigation of the Sony PlayStation Network Breach

Goode, Sigi - 2020

Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a major data breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their data breach in...

Persistent link: https://www.econbiz.de/10012824621

Exploiting organisational vulnerabilities as dark knowledge : conceptual development from organisational fraud cases

Goode, Sigi; Lacey, David - In: Journal of knowledge management 26 (2022) 6, pp. 1492-1515

Persistent link: https://www.econbiz.de/10013383325