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Konsumentenverhalten
104,135
Consumer behaviour
104,104
Beziehungsmarketing
30,889
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30,857
Dienstleistungsqualität
23,499
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23,498
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20,569
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20,459
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19,661
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19,661
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15,570
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15,553
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10,489
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10,488
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9,783
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9,782
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9,055
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8,969
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8,969
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8,782
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8,775
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8,750
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7,538
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7,301
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7,288
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7,160
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7,034
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6,699
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6,684
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6,681
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6,655
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6,621
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6,543
Einzelhandel
5,862
Retail trade
5,799
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5,654
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5,620
Emotion
5,338
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5,128
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Han, Heesup
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146
Belk, Russell W.
140
Huber, Frank
134
Bauer, Hans H.
130
Herrmann, Andreas
122
Wiedmann, Klaus-Peter
119
Grewal, Dhruv
113
Grunert, Klaus G.
109
Sheth, Jagdish N.
109
Kumar, V.
107
Law, Rob
105
Phau, Ian
105
Dwivedi, Yogesh K.
104
Verhoef, Peter C.
103
Sutter, Matthias
102
Loureiro, Sandra Maria Correia
99
Septianto, Felix
97
Lusk, Jayson L.
93
Walsh, Gianfranco
93
Melewar, T. C.
92
Thaichon, Park
91
Gierl, Heribert
90
Wansink, Brian
90
Woodside, Arch G.
89
Usman, Osly
88
Agarwal, Sumit
87
Siciliani, Luigi
87
Bagozzi, Richard P.
83
Hollebeek, Linda D.
82
Nayga, Rodolfo M. <Jr.>
80
Paul, Justin
80
Mittal, Vikas
78
Khare, Arpita
77
Chintagunta, Pradeep K.
76
Ko, Eunju
76
Jang, Soocheong (Shawn)
75
Sharma, Piyush
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86
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74
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London Economics
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Edward Elgar Publishing
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IPSOS
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Nomos Verlagsgesellschaft
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Books on Demand GmbH <Norderstedt>
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World Bank
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American Marketing Association
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Friedrich-Schiller-Universität Jena
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Deloitte consortium
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International Energy Agency
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GFK
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Information Resources Management Association
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Universität Mannheim
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European Investment Bank
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Haufe-Lexware GmbH & Co. KG
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18
Europäische Kommission
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Shaker Verlag
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World Bank Group
18
INSEAD
16
Peter Lang GmbH
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Christian-Albrechts-Universität zu Kiel
15
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Journal of business research : JBR
3,237
Journal of retailing and consumer services
2,627
International journal of hospitality management
1,363
NBER working paper series
1,005
International journal of consumer studies
940
Psychology & marketing
890
NBER Working Paper
811
SpringerLink / Bücher
790
Working paper / National Bureau of Economic Research, Inc.
763
Industrial marketing management : the international journal for industrial and high-tech firms
760
Tourism management : research, policies, practice
717
Journal of consumer research : JCR ; an interdisciplinary bimonthly
641
Asia Pacific journal of marketing and logistics
640
Management science : journal of the Institute for Operations Research and the Management Sciences
635
The service industries journal
614
International journal of contemporary hospitality management
579
The journal of services marketing
541
Journal of travel and tourism marketing
534
The journal of product & brand management
528
Journal of business ethics : JOBE
517
The journal of brand management : an international journal
513
Journal of the Academy of Marketing Science
512
Cogent business & management
498
European journal of marketing : EJM
489
Discussion paper series / IZA
474
Journal of marketing management : MM
472
CESifo working papers
469
Technological forecasting & social change : an international journal
469
Marketing science
467
Journal of retailing
463
Journal of marketing
460
Journal of economic behavior & organization : JEBO
451
Journal of marketing research : JMR
451
Journal of hospitality marketing & management
433
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
427
Marketing letters : a journal of research in marketing
426
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
410
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
407
Journal of marketing communications
404
Marketing intelligence & planning
400
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ECONIS (ZBW)
Other ZBW resources
7,263
RePEc
4,491
EconStor
2,467
USB Cologne (EcoSocSci)
2,204
BASE
465
USB Cologne (business full texts)
129
OLC EcoSci
86
ArchiDok
5
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date (oldest first)
1
Determinants of customer loyalty : a literature review
Karunaratna, A. C.
;
Kumara, P. A. P. Samantha
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
Saved in:
2
Perceived value, reputation,
trust
, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
4
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
Forging customer satisfaction through
commitment-trust
factors in financial insurance services : moderating role of corporate image
Oussama Saoula
;
Muhammad Farrukh Abid
;
Ahmad, Munawar Javed
- In:
Journal of Islamic marketing
15
(
2024
)
2
,
pp. 418-445
Persistent link: https://www.econbiz.de/10014470312
Saved in:
7
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
8
On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min
;
Fang, Yu-hui
;
Cheng, Hsiang-lan
;
Yen, …
- In:
Human systems management : HSM
32
(
2013
)
4
,
pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
Saved in:
9
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
10
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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