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Cultivating resilience in organizational frontline employees
Good, Valerie; Fehl, Amy Greiner; LaBrecque, Alexander C.; … - In: Journal of service research 26 (2023) 3, pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
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The effects of mentoring on salesperson commitment
Hartmann, Nathaniel N.; Rutherford, Brian N.; Hamwi, G. … - In: Journal of business research : JBR 66 (2013) 11, pp. 2294-2300
Persistent link: https://www.econbiz.de/10009789013
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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The role of leader's humility in facilitating frontline employees' deep acting and turnover : the moderating role of perceived customer-oriented climate
Zhou, Jinyi; Li, Yawen - In: Journal of leadership & organizational studies : JLOS; … 25 (2018) 3, pp. 353-367
Persistent link: https://www.econbiz.de/10011915164
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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Meta-analyses in sales research
Johnson, Jeff S.; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
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Impact of customer orientation on turnover intention : mediating role of emotional labour
Wu, Xue; Shie, An-Jin; Gordon, David - In: International journal of organizational analysis 25 (2017) 5, pp. 909-927
Persistent link: https://www.econbiz.de/10011812811
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Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
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Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem; Khan, Ali Nawaz; Ali, Ahsan; Usman, … - In: Journal of relationship marketing : innovations and … 19 (2020) 3, pp. 229-252
Persistent link: https://www.econbiz.de/10012258657